Here are our services and answers to frequently asked questions

1. Communication:

According your email requirements, we will do:
1. Based on the information we have, we advise you the video, pictures and machine working principle.
2. We might ask your more question to be sure we quote you right machines and solutions.
3. Before making machine, we will send you our sample requires for confirm machine and producing.
4. We will test your machine with you real products till you are fine with machine, and rule out the potenial problems of machine.
5. We will assist you for the shipment and clearance, trying to get ecnomic and safty ship agent.

2.  Shipment and trade terms:

1. We don't earn any money from the shipment fee.
2. We can do EXW, FOB, CNF, CIF, DDP (Door to Door)

3.  Express:

1. Spare parts needed, if we have store, we can delivery by DHL same day we receive your email.
If not in stock, we will check production days and inform to you same day we receive your email
2. When you under guarantee time, the machine part is broken by machine runs or during the transportation, the DHL cost is free.

4.  Adjustment and inspection:

1. We are ok for your inspection agent or production people to our site check machines.
2. We will do the all modifications (which is workable for our machine) from client
3. We strongly advise client can send us real package and material for test machines.
4. We will do free for one time whole machine running till client is satisfacted (trying best to creat client real production)

5.  Installation and after sale service:

1. We can send technician to your site for installation and training, client needs prepare the chinese translator.
we can also send your contactor to your site for better installation and training.
2. We will send you the your machine manual with eletrical drawings for better installation, and operate video with introduce to you about machine parts.
3. When client has problem on the machine, please do take a video to show us the problem clearly, we can also make videos and pictures, step by step to solve client problems.

The questions about FAQ

Q: Are you trading company or manufacturer ?
A:Yes, We are factory, all machine is made by ourself and we can provide customize service according to your requirement.

Q: How can I ensure that I get high-quality machine?
A:As a manufacturer, we have a strict supervision and control of every manufacturing step from raw materials purchasing, brands choosing to parts processing, assembling and testing.

Q: How can I install my machine when it arrives?
A: We not only send technician to install, but also send your contactor to help install, and training.

Q:What about your warranty?
A:Our warranty is 1 year, all machine part can be replaced for free within 1year if broken(not including man made).And offer lifetime after sale service

Q: What is your machine material?
A: Our machine is using SUS 316L for material touch products and rest of apperance of machine is SUS304.

Q: What do you do about the different voltage between you and our country?
A: We will make the machine as your site voltage, and we will transfer our 380V to your voltage to test your finised machine.

The questions about swiss gun heating sealing method tube filling and sealing machine

Q: What difference between swiss gun heating sealing tube filling and sealing machine and inside and outside heating sealing method?
A.The swiss gun heating tempareture can reach 600℃.so when sealing the the buttom of the tube , so speed is very fast, and sealing side is very smooth.
B.The inside and outside sealing method is use heating pipe to sealing, the temperature just can reach 300 ℃,so the heating effect not very well.

Q: Why our machine use Mechanical transmission, but there are have many Pneumatic drive machine in the market.
A. Our tube filling and sealing machine all use Mechanical transmission, Mechanical transmission can ensure the machine work more stable and won't shock when filling and sealing machine.
B. In the market , most tube filling and sealing machine is Pneumatic drive, this type machine is very unstable when it work, and those Pneumatic Components is easy broken, use life is very short, machine easy shock when work.

Q: Why our machine use import cam and Splitter?
Because the cam and Splitter is the most important of the machine.
How to keep the tube very time position is right, it is basised on the cam and splitter control.
Only keep this two parts is very Precision, then can promise the tube and chuck every time move is very Precision.
We  can promise our machine chuck turm Precision can cobtrol keep in 0.3%.

Q: This piston filling machine can used to filling what material?
This machine widely used suitable to filling high viscosity material.
Can applicate in Food , cosmetic , Pharmaceutical industry。Like detergent filling machine
Shampoo filling machine, oil filling machine
This machine is suitable for filling a liquid and cream products, especially for high viscosity materials,
the effect is  obvious.

Q: Why use piston pump and servo motor conctrol filling heads?
Re: Because for high viscosity material, it  is hard to control the filling accuracy.
So especially use piston pump control filling ,
Ensure filling accuracy can reach 99% and machine running more stable,.

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